Terms and Conditions

Use of our services constitutes your acceptance of our Customer Service Agreement. Should you require any further information in relation to our customer service agreement please contact us through our email address and we will endeavour to respond to your enquiry within 28 business days.

1. Cleaning Services
A. Subject to the terms of this Agreement, Cleanificent Cleaners agrees to provide cleaning services (the “Service”) to the Customer at an address specified by the Customer (the “Premises”).
B. The Service will be for such cleaning duties as agreed to by the Customer and Cleanificent Cleaners at the time of booking.
C. Cleanificent Cleaners endeavours to provide the Service faithfully, diligently and in a timely and professional manner.

2. Additions and Amendments
Any changes to the Service to be provided must be agreed to by Cleanificent Cleaners before starting any work. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact Cleanificent Cleaners Administration/management by email unless management is on-site, who may agree to provide the additional service/s in its absolute discretion. The Cleaner is not authorised to agree to any changes or variations to the Service being provided without first consulting Cleanificent Cleaners management. The Customer must not request such changes directly from the Cleaner. If Cleanificent Cleaners attends a job site with the provision that a job has been confirmed by a client and the services are no longer needed or warranted without at least 24 Hours’ notice Cleanificent Cleaners may in its sole discretion charge a call out fee.

3. Customer Representations and Warranties
The Customer represents and warrants that:
A. They will provide a safe working environment at the Premises for the Cleaner to perform the Service;
B. The Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;
C. They will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service;
D. Any cleaning equipment and materials provided by the Customer are safe, have not been tampered with and are in full working order;
E. The Client will advise Cleanificent Cleaners prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises;
F. The Client authorises Cleanificent Cleaners to use the Premises to provide the Service;
G. If the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelves or other furniture), they will move those items before the commencement of the Service
H. The Client will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value before the commencement of the Service.
I. The Client will ensure the property has been fully vacated before our cleaner’s attendance for bond/end of lease cleanse.

4. Health and Safety Risk

In addition to the obligations and warranties set out in section 3 above, the Customer acknowledges and agrees that:
A. The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises. Any windows above the height of 2m may require special equipment of which will be provided at the Customer’s sole expense should this be a requirement of the service.
B. The Cleaner may, either before or during the provision of the Service not use or cease using any materials or cleaning equipment provided by the Customer if the Cleaner thinks, in their absolute discretion, that the use of such materials or cleaning equipment pose a risk to health and safety.
C. The Cleaner may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Cleaner, a risk to health and safety.
D. Abuse or assault, verbal or physical, on our staff will not be tolerated and legal action or criminal prosecution will be taken against any Customer or 3rd party who is in breach of this subsection.

5. Job Quotations
A. The actual price payable by the Customer is calculated on the size of the property.
B. Any price quoted by Cleanificent Cleaners is an estimate only based on Cleanificent Cleaners experience, without inspection, and based on information provided by the Customer through online website and or email correspondence. Subject to this clause, quotes are valid for a period of 30 days from the date of the quote.
C. If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Cleanificent Cleaners, Cleanificent Cleaners will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed. If our office staff are unable to contact the Customer, the Service will end at the pre-stated time advised in the estimate given or at the time of booking, Cleanificent Cleaners has the right however to make an informed decision on the clients behalf as to complete the service or terminate services should terminating the service restrict or deny the clients likelihood of having their bond return to them.
D. Secure parking must be provided by the Customer. Any parking cost must be disclosed to office staff at the time of the booking and covered by the Customer, Should our cleaners incur a parking charge this will be on charged to the client.
E. Cleanificent Cleaners will endeavour to remove all stains although no guarantee can be given to the actual removal of any stain.